Jamie Michael
15:16 22 May 26
Prospective buyers should be aware of highly misleading pricing practices when searching for this company online. When searching for the Loake Kensington loafers, this retailer’s organic Google search listing prominently displays a base price of £249.17 with free delivery. over £50 cheaper than direct from manufacture. This gives the immediate impression of being the final consumer cost, allowing them to rank on search engines with an artificially low price compared to honest competitors.
However, once you click through to the website, it becomes clear that this advertised £249.17 price is completely exclusive of VAT, with the actual retail price jumping to £299.00. Simple see the screenshots.
While the ASA does not regulate organic search results, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) absolutely applies to online businesses selling to UK consumers. Displaying an ex-VAT price to everyday retail shoppers without immediate, prominent qualification is a misleading omission.
It forces consumers to take a transactional action, clicking through and browsing, based on false pretenses. This systematic lack of transparency is incredibly deceptive and has been reported to Trading Standards via Citizens Advice for formal investigation.
However, once you click through to the website, it becomes clear that this advertised £249.17 price is completely exclusive of VAT, with the actual retail price jumping to £299.00. Simple see the screenshots.
While the ASA does not regulate organic search results, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) absolutely applies to online businesses selling to UK consumers. Displaying an ex-VAT price to everyday retail shoppers without immediate, prominent qualification is a misleading omission.
It forces consumers to take a transactional action, clicking through and browsing, based on false pretenses. This systematic lack of transparency is incredibly deceptive and has been reported to Trading Standards via Citizens Advice for formal investigation.
Tim Black
16:31 27 Apr 26
I was initially nervous about placing an order with a site I hadn't come across before, but I'm so glad I did. Richard was incredibly helpful via email, and my order arrived very quickly after I placed it. I couldn't be happier with both the shoes and the all-round service. Thank you, Richard and team - five stars.
Rob Singleton
17:22 27 Feb 26
If there were a sixth star available I wouldn't hesitate to use it. Richard and Will were exemplary in their service when some supply issues arose - they kept me fully informed of the situation and were always prompt and courteous with their responses. I can't praise B&L highly enough and will certainly be ordering my next pair of shoes from them. Great work guys.
Jun
12:40 19 Feb 26
They offered international shipping for the exact pair I’d been looking for, so I was really happy to place an order.
Any concerns were answered quickly and clearly. Delivery was faster than expected, and the shoes arrived in great condition.
Wishing you all the best!
Any concerns were answered quickly and clearly. Delivery was faster than expected, and the shoes arrived in great condition.
Wishing you all the best!
NJRD
16:13 31 Jan 26
Fantastic range of quality gents shoes and boots. As well as long established brands such as Barker and Loake, their own range of British made De Winter Boots are beautifully made with a lot of thought gone into the details to ensure that these will be a long lasting purchase. I have happily moved out of R.M. Williams into the De Winter Boot range. I would recommend a visit to the shop for fitting because it is a great shopping experience where you will get the shoe or boot that fits you properly
Nicholas Barrett
10:16 29 Oct 25
An excellent experience from start to finish. Will and Richard at Bradshaw & Lloyd are wonderfully courteous, knowledgeable, and clearly take great pride in what they do. Their customer service is second to none — attentive, friendly, and refreshingly genuine. It’s rare to find such care and expertise these days. A big thank you for all your help from over the pond, I’ll certainly be back for my next pair as always. Many thanks.
David McCourt
16:43 29 Aug 25
I ordered a pair of Loake shoes, as Bradshaw & Lloyd were selling them for the cheapest price online. The shoes arrived very quickly and were exactly what I was hoping for. I ordered two sizes of the shoes and returned one pair. Unfortunately, I experienced an issue with the courier when returning the shoes, but the team at B&L helped to find a resolution. The team provided great customer service and I would certainly order from them again.
Steve De Vries (peakchalets)
10:51 24 May 25
Saunders and saunders pinter chuka boots
Price matched another store which was cheaper but didn't have my size.
Almost immediate response from customer service
Super fast delivery
Excellent service and would not hesitate to recommend or use again
6 stars if available ✨️
Price matched another store which was cheaper but didn't have my size.
Almost immediate response from customer service
Super fast delivery
Excellent service and would not hesitate to recommend or use again
6 stars if available ✨️
Luke Robert Mason
16:55 17 Mar 25
Incredible retailer! I'll never go anywhere else for my Loake Shoes. Richard and his team went above and beyond. Their knowledge, professionalism, and dedication to customer service are second to none. It’s rare for a retailer to care this much. Whether you’re after classic brogues, stylish boots, or a timeless Oxford, this is the place to go. Exceptional products, unbeatable service — I couldn’t recommend them more highly!
Toyin Ogundipe
11:57 14 Jan 25
Really excellent service and I loved the shoe when I saw it. Great quality!
Thank you
Thank you
Gavin
03:42 02 Jan 25
A fantastic wide range of formal shoes! Ordered a lovely pair of Loakes all the way from Hong Kong and once dispatched arrived very quickly in just 2 days! Want to say a big thanks to Richard and Will for the fantastic customer service. If you have any problems or queries they are quick to respond to your emails etc in the politest manner. If you want the stunning shoes, great prices and guaranteed customer satisfaction then Bradshaw & Lloyd is all you need. I will for sure be using them again and recommending to all my friends and family. Thank you so much and happy new year!
Peter Green
17:05 06 Jun 24
Recent order as good as expected and service from ordering to delivery extremely satisfied.
Always kept up to date on order status.
Price I paid extremely competitive with a good discount compared to buying direct from loake direct.
Would definitely recommend this shop and will look to buy again if I require anything further in the future.
Always kept up to date on order status.
Price I paid extremely competitive with a good discount compared to buying direct from loake direct.
Would definitely recommend this shop and will look to buy again if I require anything further in the future.
Andrew Snape
10:46 14 Mar 24
I ordered two pairs of Loake boots from Bradshaw & Lloyd using their website as I’m miles away from their shop. Their service is impeccable - great prices with the option of a further discount or genuine quality accessories ( I chose the cleaning kit). They kept me updated, despatched quickly and used DPD, so I had a one hour slot for receiving.
I would use them again without hesitation and would love to visit if I’m ever in that part of the Country. Many thanks.
I would use them again without hesitation and would love to visit if I’m ever in that part of the Country. Many thanks.
Usman Ghani
23:35 04 Nov 23
I have bought several pairs from Bradshaw & Llyod over time, and I always find Richard's advice and customer service of the highest order. He is prompt and precise with written communication and available for a chat over the phone, which makes online footwear purchases a breeze. Prices are reasonable, and shipping to Australia is fast. Overall, I am delighted with the quality of service and product and highly recommend his website for shoe purchases.
Marty Leonard
15:39 12 Apr 23
I'm usually very skeptical of buying from overseas retailers. You don't know what kind of business you're dealing with and it can become CS nightmare. With that said the team at B&L are probably the best in the business on every level. Ease of use on the website, quality, selection, price, and speed of delivery. At every step of process someone from their team was in contact with me. If I had any questions at all they responded promptly and in a manner that actually answered my question. I'll be going through them for any and all of my British shoemaker needs.
Jack Payne
12:07 23 Feb 23
Have just purchased a pair of Loake’s online from Bradshaw & Lloyd and had fantastic service. Not only were they the best price around but they were very helpful and quick to respond to a few queries. The shoes arrived in a couple of days and I couldn’t be happier. Will definitely return and would recommend to everyone
Johnny Winter
00:34 11 Feb 23
I visited Bradshaw and Lloyd this week as I thought that the time had come to buy some proper boots that are built to last.
I was served by the owner, Richard De Winter, who was extremely helpful in explaining the processes involved in making proper boots. It's clear that he's extremely knowledgable and was extremely patient in helping me try on a number of different boots.
I had reason to email a couple of days later and he replied courteously and promptly. And on my second visit I was assisted by his son who was equally as understanding and patient. I hope I wasn't too indecisive or difficult a customer? Either way, their service was second to none.
All in all, I don't understand why I hadn't discovered this little gem of a shop much earlier?
If you want to have your shoes fitted by experts and you want to buy some top quality footwear, this is probably the best place to visit outside London. In fact, it's probably just the best place to visit.
I was served by the owner, Richard De Winter, who was extremely helpful in explaining the processes involved in making proper boots. It's clear that he's extremely knowledgable and was extremely patient in helping me try on a number of different boots.
I had reason to email a couple of days later and he replied courteously and promptly. And on my second visit I was assisted by his son who was equally as understanding and patient. I hope I wasn't too indecisive or difficult a customer? Either way, their service was second to none.
All in all, I don't understand why I hadn't discovered this little gem of a shop much earlier?
If you want to have your shoes fitted by experts and you want to buy some top quality footwear, this is probably the best place to visit outside London. In fact, it's probably just the best place to visit.
tiina nurmi
18:26 09 Dec 22
First we had a small trouble with the overseas shipping, however the customer service was absolytely excellent and fixed the problem in no time. So easy to communicate. Overseas shipping was fast and went perfectly. And it goes without mention that the shoes were also brilliant.
Tatiana Stroianetchi
09:39 01 Dec 22
Fantastic quality product shoes.Fantastic customer service for an online order. Thanks
John Parnell
16:11 30 Nov 22
I ordered three sets of cedarwood shoe trees late in the afternoon. They arrived, neatly boxed, at lunchtime the following day and I am absolutely delighted with them. This is first class customer service from a quality shoe retailer of long standing. Full marks!
Mark Anderson
22:36 15 Sep 22
These guys are the real deal. They deliver what they promise, quality footwear at great prices consistently. They communicate professionally and promptly and have looked after me well on the many occasions I’ve bought from them.
Maradiaga Garcia
03:29 25 Aug 22
I received donation I impressed thankfully .
Kate Mathieson
02:11 20 May 22
Fantastic customer service for an online international order. Quality product too. Thanks Richard!
dan done
12:36 22 Mar 22
As a new customer - I will be returning to Bradshaw and Lloyd as their service is a well deserved 5*. From the purchase through to updates as to delivery and the prompt delivery the experience was 1st class all round !
Thanks team !
Thanks team !
Steve OP
14:35 21 Jun 21
Having been into my office a scant half dozen times in the last year, I literally haven't been past a decent shoe shop in months, so what a godsend finding this place has been. Exceedingly helpful.
Kevin Broadley
09:35 06 Jun 21
Outstanding service, including delivery to Belgium, seamless customs clearance post Brexit.
Jeremy Boots
21:55 07 Mar 20
Having first visited the shop in Hurstpierpoint back in October 2019,I have now gone on to purchase three pairs of shoes, two belts and various accessories from Bradshaw and Lloyd. I can honestly say that it is a real pleasure to shop here.Richard provides a knowledgeable,professional, personal and old fashioned service which is very hard to get elsewhere.
Local Reviewer
14:04 22 Feb 20
Fantastic shoes. I am on my fourth pair. 2 of them lasted me 5 years. Its great that such pride into making such shoes in today's world
John Smart
16:02 31 Dec 19
Brilliant , good value, quality shoes.
Gerwyn Davies
10:55 12 Mar 19
On the 2 occasions i have contacted Richard @Bradshaw and Lloyd ,I have found the service and speed of communication to be of the highest standard,resulting in my purchases. This business delivers 1st class and I would recommend to anyone when purchasing a pair of quality shoes.
You wont be disappointed .
You wont be disappointed .
Roger Donaldson
01:56 20 Nov 18
Bradshaw and Lloyd provided stellar service as I bought shoes to be shipped to me in the USA. I was a little concerned in doing business from afar without seeing a lot of reviews and called them up. Richard was friendly, helpful and very customer service oriented.
Unless you are familiar with the fit of a particular maker, I highly recommend you follow the instructions on the site regarding foot measurements if you are buying remotely. This sort of remote assistance is invaluable. The shoes fit well, but ultimately the style did not suit me. On return, the shoes were accepted without question and my credit card refunded without my asking!
Overall, an excellent customer experience and I will definitely do my on-line shopping for fine English men's wear with Bradshaw and Lloyd in the future!
Thank you Richard
Unless you are familiar with the fit of a particular maker, I highly recommend you follow the instructions on the site regarding foot measurements if you are buying remotely. This sort of remote assistance is invaluable. The shoes fit well, but ultimately the style did not suit me. On return, the shoes were accepted without question and my credit card refunded without my asking!
Overall, an excellent customer experience and I will definitely do my on-line shopping for fine English men's wear with Bradshaw and Lloyd in the future!
Thank you Richard
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