Shipping:
We aim to despatch shoes within one working day of receipt of your order. On occasion we will source from the factory and should this lead to a delay in despatching your order for more than 48 hours we shall let you know.
United Kingdom
FREE carriage on all footwear via DPD. Next day service to most destinations.
Europe
£20 carriage for secure delivery via DHL for single or multiple pair orders. Estimated delivery time 2 to 5 days.
Worldwide
£25 carriage for secure delivery via DHL for single or multiple pair orders. Estimated delivery time 2 to 5 days.
Russia, Belarus and Ukraine: We are presently unable to deliver to these destination countries.
Customs and Taxes to destinations outside the UK: 20% UK VAT will be deducted for items going outside the UK when you select the country of delivery.
EU customers: You will not be charged UK VAT. DHL will contact you to pay local taxes prior to delivery.
Non EU customers: You will not be charged UK VAT. DHL may contact you prior to delivery should any import tax be payable.
BFPO customers: If you place an order for delivery to a BFPO (British Forces Posted Overseas) address outside the UK the VAT paid will be refunded on receipt of your order. Please state in the comments section when placing your order that your BFPO address is outside the VAT territory of the UK.
Accessories: Carriage is charged at the market rate to all destinations.
Guarantee: If for any reason you are not completely happy with your shoes simply return them to us within 60 days in their original condition and packaging for a full refund or exchange.
Refusal to accept customs charges: Should you refuse to accept the parcel when the courier requests payment of taxes and the parcel is consequently returned to us we shall charge you for the carriage costs.
Returns:
All items are checked thoroughly prior to dispatch and should reach you in perfect condition. If, for any reason, you are not completely satisfied with your purchase you may return them to us within 60 days for a full refund, less any postage charged. They must be in a saleable condition, unworn and in the original packaging.
UK returns – Free: We provide a free next day, fully tracked returns service from any one of 3,000 DPD appointed collection shops throughout the UK for all non-sale items over £100. Email [email protected] and request a DPD free returns label and let us know if you would like to be sent an alternative size. Please note that we are unable to offer a free returns service on sale items.
Returns from outside the UK: If you wish to return an item we charge £20 from Europe and £25 from outside Europe for a DHL returns label. The collection will be conveniently from your delivery address. You will be able to reclaim any taxes paid on returned items via DHL. Simply email [email protected] and request the label and let us know if you would like to be sent an alternative size.
