We keep comprehensive records of all your previous orders.
If this information would be useful please email [email protected] or phone +44 (0)1273-567575 Monday to Saturday 9:00am to 5:00pm.
Existing Customers
Have just purchased a pair of Loake’s online from Bradshaw & Lloyd and had fantastic service. Not only were they the best price around but they were very helpful and quick to respond to a few... queries. The shoes arrived in a couple of days and I couldn’t be happier. Will definitely return and would recommend to everyoneread more
I visited Bradshaw and Lloyd this week as I thought that the time had come to buy some proper boots that are built to last.I was served by the owner, Richard De Winter, who was extremely helpful in... explaining the processes involved in making proper boots. It's clear that he's extremely knowledgable and was extremely patient in helping me try on a number of different boots.I had reason to email a couple of days later and he replied courteously and promptly. And on my second visit I was assisted by his son who was equally as understanding and patient. I hope I wasn't too indecisive or difficult a customer? Either way, their service was second to none.All in all, I don't understand why I hadn't discovered this little gem of a shop much earlier?If you want to have your shoes fitted by experts and you want to buy some top quality footwear, this is probably the best place to visit outside London. In fact, it's probably just the best place to visit.read more
First we had a small trouble with the overseas shipping, however the customer service was absolytely excellent and fixed the problem in no time. So easy to communicate. Overseas shipping was fast and... went perfectly. And it goes without mention that the shoes were also brilliant.read more
Fantastic quality product shoes.Fantastic customer service for an online order. Thanks
I ordered three sets of cedarwood shoe trees late in the afternoon. They arrived, neatly boxed, at lunchtime the following day and I am absolutely delighted with them. This is first class customer... service from a quality shoe retailer of long standing. Full marks!read more
These guys are the real deal. They deliver what they promise, quality footwear at great prices consistently. They communicate professionally and promptly and have looked after me well on the many... occasions I’ve bought from them.read more
Fantastic customer service for an online international order. Quality product too. Thanks Richard!
As a new customer - I will be returning to Bradshaw and Lloyd as their service is a well deserved 5*. From the purchase through to updates as to delivery and the prompt delivery the experience was... 1st class all round !Thanks team !read more
Having been into my office a scant half dozen times in the last year, I literally haven't been past a decent shoe shop in months, so what a godsend finding this place has been. Exceedingly helpful.
Outstanding service, including delivery to Belgium, seamless customs clearance post Brexit.
Having first visited the shop in Hurstpierpoint back in October 2019,I have now gone on to purchase three pairs of shoes, two belts and various accessories from Bradshaw and Lloyd. I can honestly say... that it is a real pleasure to shop here.Richard provides a knowledgeable,professional, personal and old fashioned service which is very hard to get elsewhere.read more
Fantastic shoes. I am on my fourth pair. 2 of them lasted me 5 years. Its great that such pride into making such shoes in today's world
On the 2 occasions i have contacted Richard @Bradshaw and Lloyd ,I have found the service and speed of communication to be of the highest standard,resulting in my purchases. This business delivers... 1st class and I would recommend to anyone when purchasing a pair of quality shoes.You wont be disappointed .read more
Bradshaw and Lloyd provided stellar service as I bought shoes to be shipped to me in the USA. I was a little concerned in doing business from afar without seeing a lot of reviews and called them... up. Richard was friendly, helpful and very customer service oriented.Unless you are familiar with the fit of a particular maker, I highly recommend you follow the instructions on the site regarding foot measurements if you are buying remotely. This sort of remote assistance is invaluable. The shoes fit well, but ultimately the style did not suit me. On return, the shoes were accepted without question and my credit card refunded without my asking!Overall, an excellent customer experience and I will definitely do my on-line shopping for fine English men's wear with Bradshaw and Lloyd in the future!Thank you Richardread more
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